- US domestic shipping is FREE for all orders.
- All items are shipped to us first for authentication and verification before being delivered to you. It will typically take 4-14 business days orders to be delivered to a buyer located in the US since it takes approximately 2-3 business for quality check and 3-4 business days to ship to you. In case there is a high demand for a particular product, we will signal this on the product page so that you know shipping could take a while longer. In these cases, shipping can take from 2 to 3 weeks.
Delivery times are estimates and are not guaranteed, as shipments may be affected by weather-related delays or events outside of our control.
All orders are subject to fraud review which may result in a delay in processing. We may also require additional information in order to verify your purchase. Until you receive final confirmation of your purchase, please check your email and respond to any requests for verification.
All orders are auto-confirmed and cannot be canceled.
If an order is canceled before you have been charged for the order, you may see a pending authorization on your card that will fall off of your account in a few days but you will not be charged for the order. If an order is canceled after you have been charged for the order, we will refund you the amount you paid for the item(s) to your original method of payment. Please allow 7 to 10 business days for the refund to be reflected on your next billing cycle.
We want you to be happy with your purchase, which is why we accept returns in case the product you received is damaged or not functional to the use it was designed for.
You have 3 days to request a return from the date you received the item(s). To initiate a return, please contact us by e-mail.
Once we process your return, we will refund you for the amount you paid for the item(s), by issuing you site credit (CAVIELAND credit) to use on future purchases, except as otherwise determined by us in our sole and reasonable discretion.
If your return request is not approved by us for any reason, we will notify you of our decision via email.
If for any reason, you dispute any transaction made on the CAVIELAND website, your account may be placed on hold until the dispute is resolved. You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to item(s) you purchase on the CAVIELAND website. Without limiting the generality of the foregoing and except as provided under “Returns” above, you will not dispute or seek a chargeback from the company whose credit card or method of payment you used to purchase item(s) on the CAVIELAND website. Should you do so, your order(s) may be canceled, and we may, in our sole discretion, refuse to honor pending and future purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name(s) the credit accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from purchasing item(s) on the CAVIELAND website.